ICCSL Quality Policy

We always seek to innovate and provide total financial solutions to benefit customers exceeding their anticipations in their lifestyle needs. Caring for customer service, expecting conditions, and delivering proactive solutions.
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are dedicated to continuous improvement and have implemented a Quality Management System that serves as a framework for measuring and improving our performance.
To support our goal of total customer satisfaction and continuous improvement throughout our business, we have the following systems and procedures in place:

- regular collection and monitoring of customer feedback
- Customer Complaints : Redressal mechanism is a process of selection and performance monitoring against predefined criteria
- employee education and development internal process audits on a regular basis measurable quality goals that reflect our company's goals Audit results, customer feedback, and complaints are reviewed by management.